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Send a message
Write to the clinic
Send an enquiry to the clinic. Please call for time-sensitive clinical concerns.
Or reach us directly
Response times
When you will hear back
Choose the best way to reach the clinic.
Messages and email
Within one business day, from a person at the clinic. Weekend messages are answered Monday morning. If it is about a booking, reception offers you times rather than asking you to call back.
Phone
Answered during opening hours, between appointments. Outside them, leave a message and we call back the next morning — we do not use an overnight answering service.
Anything clinical since a treatment
Call the clinic, and use the after-hours number on your aftercare sheet if we are closed. We cannot assess a reaction, a lump or a change in vision by email.
Records, prescriptions and consent
We do not send clinical records or prescription details by email. Ask through the portal or in the room, where we can confirm it is you.
Get directionsOpens in your map app. Find us at Lower Level L56, 7117 Bathurst Street, Thornhill.