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Write to the clinic
Tell us what you would like help with and reception will reply within one business day. Nothing here is answered by a bot.
Or reach us directly
Response times
When you will hear back
So you know what to expect, and know when writing is the wrong choice.
Messages and email
Within one business day, from a person at the clinic. Messages sent over a weekend are answered on Monday morning. If your message is about a booking, reception will offer you times rather than ask you to call back.
Phone
Answered during opening hours, between appointments. Outside them, leave a message and we call back the next morning — we do not use an overnight answering service, because a message taken by a stranger helps nobody.
Anything clinical since a treatment
Call the clinic, and use the after-hours number on your aftercare sheet if we are closed. We cannot assess a reaction, a lump or a change in vision by email, and waiting for a reply is the wrong thing to be doing with that time.
Records, prescriptions and consent
We do not send clinical records or prescription details by email. Ask through the portal or in the room, where we can confirm it is you.
Get directionsOpens in your map app. Reception is on the fifth floor — use the Bay Street doors, not the parking-level entrance.