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How Rose Beauty Clinic works to make this site and the clinic usable by everyone — the standard we hold the site to, the barriers we know about, and how to tell us about one we have missed.
This document was drafted for Rose Beauty Clinic as a working starting point. No lawyer has reviewed, amended or approved it, and it is published here so it can be read and marked up — not because it is settled. It is not legal advice to you, and it is not yet a reliable statement of the clinic’s legal position.
Before anyone relies on it, the clinic’s own counsel must review it and confirm every factual claim in it against how the clinic actually operates — its vendors, its retention schedule, its fees and its insurance. The description of the premises in § 6 is deliberately unfilled: it must be surveyed and written down before this page is published as final.
Rose Beauty Clinic is a medical clinic. A person who cannot read a consent form, cannot complete a booking, or cannot get through the door is not an edge case — they are a person being denied care. We treat accessibility as a clinical obligation, not a compliance exercise.
This statement says what we are working to, what we have actually done, what is still wrong, and exactly who to tell when you hit something. All four matter; the third is the one most statements leave out.
The Accessibility for Ontarians with Disabilities Act, 2005 and its Integrated Accessibility Standards Regulation set what we owe you. The parts that bear on a clinic of our size are these.
This website targets WCAG 2.2 Level AA. The regulation names WCAG 2.0 AA; 2.2 adds success criteria on focus visibility, target size and not requiring dragging, all of which matter more on a booking form than on a brochure.
We claim partial conformance, not full conformance. § 5 says where the gaps are. We would rather publish an honest partial claim than an unverifiable full one.
| Item | Position |
|---|---|
| Standard | WCAG 2.2, Level AA |
| Conformance claim | Partial — see § 5 |
| Scope | rosebeauty.clinic, including the public site, the booking flow and the client portal |
| Out of scope | Pages hosted by our payment processor, and content embedded from third parties |
| How we assess | Automated checks on every build, plus manual keyboard and screen-reader testing on the booking and portal flows |
| Statement last reviewed | 27 August 2026 |
These are enforced by the design system this site is built on, not added page by page — which is why they hold on a page nobody remembered to check.
Known, current, and written down so you do not have to discover them yourself.
A website is the easy half. Tell us what you need before your visit and we will tell you plainly what the premises can and cannot do — and where they cannot, what we will do instead.
When an accessibility feature is temporarily unavailable — a lift under repair, a washroom out of service — we post a notice at the entrance and on this page, say why, how long we expect it to last, and what the alternative is.
Ask, and we will provide anything on this site — this statement, the privacy policy, a consent form, aftercare instructions, an invoice — in a format that works for you, at no additional cost.
Tell us what works rather than choosing from that list — it is examples, not a menu. We will agree the format with you and provide it in a timely way.
If something on this site or at the clinic did not work for you, tell us. You do not need to know why it failed, or what it is called. “I could not book on my phone” is a complete and useful report.
By email, by phone, by text, in person at reception, or by post — all at the details on the card below. Feedback can be given anonymously if you would rather; we will still act on it, we simply cannot write back.
You can also raise a complaint with the Ontario government under the AODA, or with the Ontario Human Rights Commission. You do not need to come to us first.
Every member of staff is trained on the accessibility standards, on how to interact with people with different kinds of disability, on our own policies, and on the Human Rights Code as it applies to people with disabilities. Training happens at induction, is repeated when our policies change, and is recorded.
We review this statement at least once a year, and whenever we change the booking flow or the portal. The review date is at the top of the page. Our accessibility policy and our multi-year accessibility plan are available on request, in an accessible format.
Report a barrier, ask for an accessible format, or arrange a communication support for your visit. Reach us however is easiest — email, phone, text, post, or at reception.