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A proportion of our consultations end with nothing booked. The situations where treating is predictably worse than waiting, and what a consultation should still give you when the answer is not yet.
Narges, Founder & Medical Director
5 min read

A reasonable proportion of consultations here end with no treatment booked. That is not a failed appointment and it is not modesty. There are situations in which treating is predictably worse than waiting, and a good deal of the skill of this job is in recognising them early enough to say so.
These are the ones we see most often.
Someone arrives asking about resurfacing. The skin stings when water touches it, feels tight an hour after moisturiser, flushes at changes in temperature and has a fine reddened texture across the cheeks. Almost always there is a history of enthusiasm behind it: an acid toner, a scrub, a cleansing brush, a retinoid started at nightly, and a vitamin C over the top.
Treating that skin adds injury to injury. The prescription is six weeks of a gentle cleanser, a moisturiser and sunscreen, and nothing else at all. It is the least satisfying advice given in this clinic and it produces some of the most visible improvements. A number of those people never return for the treatment they originally wanted, because the problem has gone.
Significant weight loss, a serious illness, a new baby, a bereavement, a divorce. Faces change substantially during all of these, and they keep changing afterwards. Treating a face that has lost fifteen kilos in four months means treating a shape that will not be there in six months.
We would rather photograph, plan and wait for a stable baseline. Nothing is lost by waiting. A course of filler placed into a still-changing face is money spent on a moving target.
Someone asks for lip filler because their lips look thinner in photographs. On examination the lips are unchanged and the area around them has lost support, the upper lip has lengthened, and adding volume to the lip itself will make it heavier without addressing anything that changed.
Someone asks for tear trough filler for dark circles that turn out to be pigmentary, or vascular, or the product of a deviated septum and four hours of sleep, or a midface issue in which the hollow appears where the cheek used to sit. Product placed in a tear trough that did not need it can persist for years and looks worse in every subsequent photograph.
When you are ready
Reading is a good start. Forty-five minutes in the room is where we look at your face in good light, ask what you have already tried, and tell you what we actually think.
Or call +1 (647) 793-6903
Someone asks for jawline filler when what has changed is skin laxity, and adding weight to a lax envelope pulls it down.
In each case the honest answer is that we can perform the requested treatment and it will not do the requested thing. That conversation takes twenty minutes and saves a year.
This has to be put carefully, and it is not a diagnosis to be made in a cosmetic consultation. But there is a recognisable pattern: distress that is severe relative to a finding that is minimal or invisible to others, hours a day spent checking, a history of several procedures none of which brought any relief, and a conviction that one more will.
Treating that reliably makes it worse. The right response is a frank, non-judgemental conversation and an offer to help find appropriate support, which is not us with a syringe. We would rather lose the booking than take it.
Filler assessed at four weeks is being assessed through residual swelling and incomplete integration, and adding more at that point is chasing a moving picture. It is how faces become overfilled without anyone intending it. A neuromodulator repeated at eight weeks because the frown flickered shortens the interval for no benefit and raises the theoretical antibody risk. Laser sessions squeezed closer together do not respect the growth cycle and simply waste a session.
Injectables are not performed in pregnancy or while breastfeeding. Not because harm has been demonstrated, but because it has not been studied and there is no version of this treatment that is urgent. Retinoids are out. Some skin treatments remain entirely appropriate, and we will say which.
Bruising can take ten days to resolve and a neuromodulator is not fully settled until day fourteen. So: nothing injectable within three weeks of a wedding, a photograph or anything else that cannot be moved, and nothing new at all before an event, ever. The first time you have a treatment is not the occasion on which to discover how you bruise.
It is not a brush-off, and it should never feel like one. A consultation that ends without treatment should still end with something written down: what we found, what we would do and in what order, what has to happen first, what you should be doing at home in the meantime, and a date to review it.
If you leave with none of that, you were not declined for a clinical reason. You were simply not sold anything, which is a different and much less useful outcome.
The clinics that treat everybody who asks are easy to find. It is the least interesting way to run a practice, and the results of it are recognisable at a glance.